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  The Business of Customer Care

Directing the commitment to customer service, our office staff is comprised of individuals who know each of our customers and their specific transcription solutions. They are not merely receptionists, but highly-trained specialists both on the technological and on the customer care level. Our IT department has designed a painless solution to integrating all of our transcription services into your practice, seamlessly. DocuMed offers solutions to accommodate every need, no matter how unique. This allows for a virtually invisible transition, for your doctors, your staff, and ultimately your patients, all for the purpose of quality, service, and satisfaction.

Through a shared vision of service and quality, the founders of DocuMed saw the opportunity to dramatically reduce the primary complaint of consumers of outsourced transcription services: quality of the finished product.

DocuMed knows that each customer has a unique way of doing business, so we offer personalized service tailored to each customer's needs, rather than forcing them to do business our way. Our SQL-driven technology platform allows us the flexibility and scalability to package each service according to the customer's unique requirements.

Our Quality Assurance staff, dedicated solely to ensuring accuracy, continuously monitors reports. Each document is proofread until the medical transcriptionist is certified for that client's work, and proofing continues on an ongoing basis, per customer and per transcriptionist.

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Bottom Line: Your work is in your hands, done right, on time.